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HR Experience (HRX™)

Woman looking up at hanging gold spheres among flowing blue shapes, representing the HR system people experience

HR Experience (HRX™)

HR Already Has a System. Nobody Designed It.

Every company already has an HR system people experience. The question is whether the law, whoever is in the room, or your culture designed it.
Megaphone with a speech bubble reading What's New, introducing HRX as the new EX for CX

HR Experience (HRX™)

HRX Is the New EX for CX

Your customer experience depends on your employee experience, and your employee experience depends on how HR is experienced every day. Here's why HRX is the new EX for CX.
Rows of blue paper boats with a few orange and gold boats charting their own path, representing the difference between HRX, EX and CX

HR Experience (HRX™)

HRX vs. EX vs. CX: What’s the Difference?

Customer experience, employee experience and the HR experience are connected, but they aren't the same. Here's what each one means and how they fit together.
Smiley face breaking through torn white paper, representing customer experience shaped from inside the company

HR Experience (HRX™)

Your Customer Experience Can’t Be Better Than Your HR Experience

If your customer experience keeps slipping, the fix may not be on the front line. Five common myths about CX, and what HR has to do with it.
Frustrated man on the phone at his desk, representing an employee struggling to get help from HR

HR Experience (HRX™)

What Your Customers Don’t Like, Your Employees Don’t Like Either

The things that frustrate your customers are the same things that frustrate your employees when they deal with HR. Here's the mirror, and why it shows up in your CX.
Interlocking blue rings connecting people at work, representing an HR service delivery system

HR Experience (HRX™)

HR Service Delivery Model vs. System: Why Only One Creates Great Experiences

An HR service delivery model decides where the work sits. A system decides how it's experienced. Here's the difference, and how to tell which one you need.
Large three-dimensional blue letters spelling HR, lit with a warm gold edge

HR Experience (HRX™)

What Is HRX? How Your People Experience Your Culture Through HR

HRX is where company culture and HR service delivery meet. Why employee experience is too small a frame, and what it takes for HR to deliver your culture.

HR Experience (HRX™)

HRX: A New Model for HR Service Delivery in SMBs

Toward a New Model: HRX for SMBs A modern blueprint for HR service delivery that scales with culture, not just size.   If traditional HR service delivery models were built

A small figure with a bow facing a giant armored figure, representing small and midsize companies facing models built for big companies

HR Experience (HRX™)

Why Big-Company HR Models Don’t Fit Small and Midsize Businesses

The HR delivery models most companies hear about were built for large enterprises. Here's why they miss small and midsize businesses, and what to build instead.
A grid of eight retro illustrated portraits of the same woman showing different expressions, representing personality

HR Experience (HRX™)

3 Ways Culture as a Personality Changes How HR Is Delivered

HR service delivery models organize the work but rarely say how HR should feel. Here's how naming your culture's personality changes that.