Your culture has a personality.

Here’s how to put it to work.

Insights for CEOs and HR leaders on attracting, engaging, and keeping the people your culture runs on.

Megaphone with a speech bubble reading What's New, introducing HRX as the new EX for CX

HR Experience (HRX™)

HRX Is the New EX for CX

Your customer experience depends on your employee experience, and your employee experience depends on how HR is experienced every day. Here's why HRX is the new EX for CX.
Rows of blue paper boats with a few orange and gold boats charting their own path, representing the difference between HRX, EX and CX

HR Experience (HRX™)

HRX vs. EX vs. CX: What’s the Difference?

Customer experience, employee experience and the HR experience are connected, but they aren't the same. Here's what each one means and how they fit together.
Smiley face breaking through torn white paper, representing customer experience shaped from inside the company

HR Experience (HRX™)

Your Customer Experience Can’t Be Better Than Your HR Experience

If your customer experience keeps slipping, the fix may not be on the front line. Five common myths about CX, and what HR has to do with it.
Frustrated man on the phone at his desk, representing an employee struggling to get help from HR

HR Experience (HRX™)

What Your Customers Don’t Like, Your Employees Don’t Like Either

The things that frustrate your customers are the same things that frustrate your employees when they deal with HR. Here's the mirror, and why it shows up in your CX.
Interlocking blue rings connecting people at work, representing an HR service delivery system

HR Experience (HRX™)

HR Service Delivery Model vs. System: Why Only One Creates Great Experiences

An HR service delivery model decides where the work sits. A system decides how it's experienced. Here's the difference, and how to tell which one you need.
A team gathered around a table reviewing charts and reports together

Culture

What the Research Says About Culture and Turnover

Does culture actually change whether people stay? Here's what the research from MIT Sloan, Gallup, SHRM and Gartner says, and what each finding means for you.
A team reviewing plans at a table while an AI robot points to a chart, representing redesigning work before deciding where AI belongs

Culture

Redesign the Work Before You Reduce the Workforce

When AI enters the picture, many companies start by asking which jobs they can cut. Here's how to redesign the work first, then decide where AI belongs.
Two colleagues fitting interlocking blocks together into one solid wall, representing a culture built piece by piece

Culture

Why Great People Stay: A Guide to Building a Culture People Choose

Great people don't stay for the perks. Here's the full guide to building a culture people choose: name it, build it into how people work and keep it honest.
Two people carrying a box together over a floor full of open holes, representing shared ownership of company culture

Culture

Who Owns Company Culture? (It’s Not HR)

Culture isn't HR's job. Leaders define it, managers deliver it, HR builds the system that carries it and employees experience it. Here's how the parts fit.