Recruiting

Why do customers love one employee and not another in the same job? It isn't personality. It's a job requirement your company never wrote down.

A new hire can look right on paper and still not work out. The problem usually isn't the person. It's the half of the job your interview never looked at.

Most companies say they hire for culture. In practice, fit is whatever each interviewer thinks it is. Here are the two steps most companies skip.

A candidate who only partly shows the behaviors you need isn't automatically out. Here's how to decide what to hire for, what to train for, and how to see the